WHAT ARE YOUR HOURS

Our hours vary, depending on our work load and number of projects.

DO YOU SHIP & WHERE

We ship to the lower 48 states. We currently do not ship internationally.

HOW DO YOU GET MOST OF YOUR BUSINESS

Repeat business from previous clients and word of mouth. We also get new clients via various types of marketing and online.

WHAT FORMS OF PAYMENT DOES BOXARTS ACCEPT?

We accept cash, checks, most major credit cards & payments via Paypal.

WHAT DO I NEED TO SUBMIT?

All materials (text, images, logos, information, media, etc.) are required BEFORE your project can begin.
ELECTRONIC FILES MAY BE DELIVERED IN THE FOLLOWING FORMAT:
EMAIL, WORD DOCUMENTS, TXT, PDF, JPG, GIF, TIF
To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi). Images that are not sent in high resolution will result in poor print quality. Midas Art Studio will not be held responsible, and reserves the right to decline projects due to poor quality images. All text supplied must be typed. (DOC, TXT, or Email). There will be a $100 fee for text that must be typed by Midas Art Studio. If a specific image is desired, but no high resolution image has been supplied by the client, a $100 fee that will be added. Hard copies will be returned ONLY when accompanied by a self addressed stamped envelope.

WILL I BE ABLE TO PROFILE MY PROJECT BEFORE IT'S FINAL?

Prior to print all clients will have the opportunity to review/proofread each job to ensure accuracy. Once the job receives approval for print NO CHANGES MAY BE MADE. We are not responsible for any misspellings, punctuation or formatting after your last approval.

WHAT ARE YOUR TURNAROUND TIMES?

Our turnaround times will vary with each project. However, the normal rule is:

  • Logo Design turnaround time could take up to 2-7 business days
  • Graphic Designs turnaround time could take up to 2-9 business days
  • Web Designs turnaround time could take up to 4-6 weeks; maybe longer
  • Printing turnarounds vary depending on the size of the project

WHERE ARE YOU LOCATED?

We are located in Atlanta, GA. However, we work with people and organizations from all over, if you live in a different area. We are an online business and 50% of our clientele are located in various cities, states, and countries. We can communicate via email, phone, or video chat as needed. We make sure we meet your needs.

WHAT IS THE COST OF AN EXPEDITED PROJECT?

An additional 50% Expedite Fee will be charged to clients that request their project to be completed within less than 48 hours.

CANCELLATIONS

Any design projects can be cancelled at the discretion of the client, in writing. If after project commencement client communication (face-to-face, telephone, or email) stops for a period of 180 days, the project may be terminated, in writing by the designer, and ownership of all copyrights shall be retained by BoxArts Design Studio. A cancellation fee for work completed shall be paid by the client, with the fee based on the stage of project completion. All deposits are non-refundable; NO EXCEPTIONS.

RIGHTS AND OWNERSHIP

All reproduction rights on the copyrighted work are retained by BoxArts Design Studio. The work may not be reproduced in any form without consent from BoxArts Design Studio. BOXARTS DESIGN STUDIO RETAINS PERSONAL RIGHTS TO USE THE COMPLETED PROJECT AND ANY PRELIMINARY DESIGNS FOR THE PURPOSE OF: DESIGN COMPETITIONS, FUTURE PUBLICATIONS ON DESIGN, EDUCATIONAL PURPOSES AND THE MARKETING OF THE BOXARTS DESIGN STUDIO’S BUSINESS. Where applicable the client will be given any necessary credit for usage of the project elements.

COST/PAYMENT

Because a client has different needs & goals, each project quote will vary. Projects less than $500 require a 100% deposit upfront. Projects more than $500 require a 50% deposit prior to start of project. The final 50% will be paid upon completion of the project before we release the approved files and artwork. We only accept cash & credit/debit card payments via PayPal. A 4% surcharge will be applied to every invoice. All deposits are non-refundable; NO EXCEPTIONS.